Privacy Policy

At SageStone, we believe your privacy is sacred — much like the natural stones and materials we work with. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sagstone.com (the "Site") or make a purchase from us.

By using our Site, you agree to the practices described in this policy. If you don't agree, please discontinue use of the Site. We encourage you to read this policy carefully and reach out if anything is unclear — we're always happy to help at hello@sagstone.com.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you interact with our Site, including:

• Personal Details: Your name, email address, shipping address, and phone number when you place an order or create an account.
• Communication Data: Any messages, inquiries, or feedback you send us via email, contact forms, or social media.
• Order Information: Details about the products you purchase, including item selections and any customization requests.

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

• Device & Browser Data: Your IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through the Site.
• Location Data: Approximate geographic location based on your IP address (country and city level only).

1.3 What We Do Not Collect

We want to be upfront: SageStone does not collect or store your payment card details, bank account information, or other sensitive financial data. All payment processing is handled by trusted third-party payment providers (such as Stripe or PayPal) through secure, encrypted connections. We only receive confirmation that a payment was completed — never your full payment credentials.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: Processing, shipping, and delivering your orders, including sending tracking information.
• Customer Communication: Responding to your inquiries, providing order updates, and sending transactional emails.
• Marketing (with consent): Sending newsletters, promotional offers, and product announcements if you've opted in. You can unsubscribe at any time.
• Site Improvement: Analyzing usage patterns to improve our website design, product offerings, and overall shopping experience.
• Fraud Prevention: Detecting and preventing fraudulent transactions to protect both you and our business.
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our Site.

3.2 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly (e.g., shopping cart, secure checkout). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only activated with your consent.

3.3 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect Site functionality.

4. Third-Party Services

We partner with carefully selected third-party services to operate our business. These services may have access to certain information as described below:

• Payment Processors (Stripe, PayPal): Secure payment processing — order total, shipping address.
• Shipping Carriers: Order delivery — shipping address, package contents description.
• Google Analytics: Website analytics — anonymized usage data.
• Email Service Provider: Transactional and marketing emails — email address, name.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Sharing

We may share your information in the following limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To protect the rights, property, or safety of SageStone, our customers, or others.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit and secure storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for marketing purposes.
• Right to Restrict Processing: Request that we limit how we use your data.

For EU/EEA Residents: You have rights under the General Data Protection Regulation (GDPR).

For California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. Note: SageStone does not sell personal information.

To exercise any of these rights, please contact us at hello@sagstone.com. We will respond within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Order-related data is typically retained for a minimum of 2 years for tax and record-keeping purposes. Marketing data is retained until you unsubscribe or request deletion.

9. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices:

• Email: hello@sagstone.com
• Website: sagstone.com

We aim to respond to all privacy-related inquiries within 2 business days.